{"id":778,"date":"2026-07-26T17:12:56","date_gmt":"2026-07-26T15:12:56","guid":{"rendered":"https:\/\/toh-temmusic.com\/?page_id=778"},"modified":"2026-08-09T16:17:23","modified_gmt":"2026-08-09T14:17:23","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/toh-temmusic.com\/?page_id=778","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-6fc9099a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><\/div><\/div>\n\n\n\n<p class=\"has-theme-palette-1-color has-text-color has-link-color has-large-font-size wp-elements-1 wp-block-paragraph\">\ud83c\uddeb\ud83c\uddf7 Politique de remboursement\u2013 T\u00f4h-T\u00eam Production<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-theme-palette-3-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\"><strong>Date d\u2019entr\u00e9e en vigueur :<\/strong>&nbsp;27 juillet 2026<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\">Merci d\u2019avoir choisi T\u00f4h-T\u00eam Production. Nous accordons une grande importance \u00e0 la qualit\u00e9 de nos instrumentales et \u00e0 la satisfaction des artistes avec qui nous collaborons.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-4\">1. Produits concern\u00e9s<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\">La pr\u00e9sente politique s\u2019applique \u00e0 tous les produits num\u00e9riques vendus sur le site&nbsp;<strong><a href=\"https:\/\/toh-temmusic.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">toh-temmusic.com<\/a><\/strong>, incluant (sans s\u2019y limiter) :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-6\">Les instrumentales (fichiers MP3, WAV, AIFF, etc.) ;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-7\">Les licences d\u2019utilisation (Licence \u00c9l\u00e9ment, Licence Premium) ;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-8\">Les prestations de mixage et mastering (lorsqu&rsquo;elles sont finalis\u00e9es et livr\u00e9es sous forme de fichier num\u00e9rique).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-9\">2. Droit de r\u00e9tractation et t\u00e9l\u00e9chargement<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-10 wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019<strong>article L221-28 du Code de la consommation<\/strong>, le droit de r\u00e9tractation de 14 jours ne s\u2019applique&nbsp;<strong>pas<\/strong>&nbsp;aux contenus num\u00e9riques dont le t\u00e9l\u00e9chargement a commenc\u00e9,&nbsp;<strong>\u00e0 condition<\/strong>&nbsp;que le client ait donn\u00e9 son consentement expr\u00e8s avant l\u2019achat et qu\u2019il reconnaisse perdre son droit de r\u00e9tractation.<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-11 wp-block-paragraph\"><strong>En validant votre commande et en t\u00e9l\u00e9chargeant le fichier, vous acceptez express\u00e9ment :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-12\">Que le t\u00e9l\u00e9chargement d\u00e9bute imm\u00e9diatement apr\u00e8s l\u2019achat ;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-13\">La perte d\u00e9finitive de votre droit de r\u00e9tractation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49&nbsp;<strong>Aucun remboursement ne sera effectu\u00e9 une fois le fichier t\u00e9l\u00e9charg\u00e9<\/strong>, m\u00eame partiellement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-14\">3. Exception : probl\u00e8me technique av\u00e9r\u00e9<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-15 wp-block-paragraph\">Si le fichier que vous avez t\u00e9l\u00e9charg\u00e9 est&nbsp;<strong>corrompu<\/strong>,&nbsp;<strong>illisible<\/strong>, ou ne correspond pas au format command\u00e9 (ex : vous avez re\u00e7u du MP3 alors que vous aviez command\u00e9 du WAV), veuillez me contacter dans les&nbsp;<strong>7 jours<\/strong>&nbsp;suivant l\u2019achat.<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-16 wp-block-paragraph\">Dans ce cas, je m\u2019engage \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-17\">Vous fournir un nouveau lien de t\u00e9l\u00e9chargement avec le fichier corrig\u00e9 ;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-18\">Ou, \u00e0 d\u00e9faut, proc\u00e9der \u00e0 un remboursement int\u00e9gral.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-19\">4. Cas o\u00f9 un remboursement est possible<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-20 wp-block-paragraph\">Un remboursement partiel ou total peut \u00eatre envisag\u00e9 dans les seuls cas suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-21\"><strong>Annulation avant t\u00e9l\u00e9chargement<\/strong>&nbsp;: Si vous n\u2019avez pas encore cliqu\u00e9 sur le lien de t\u00e9l\u00e9chargement, vous pouvez demander un remboursement dans les 24 heures suivant l\u2019achat.<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-22\"><strong>Double paiement<\/strong>&nbsp;: En cas de probl\u00e8me technique ayant entra\u00een\u00e9 un double d\u00e9bit.<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-23\"><strong>Non-conformit\u00e9 manifeste<\/strong>&nbsp;: Le produit livr\u00e9 (style, Bpm, tonalit\u00e9) ne correspond pas du tout \u00e0 la description et n\u2019a pas \u00e9t\u00e9 t\u00e9l\u00e9charg\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-24\">5. Comment faire une demande ?<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-25 wp-block-paragraph\">Pour toute demande, contactez-moi \u00e0 l\u2019adresse suivante en pr\u00e9cisant votre num\u00e9ro de commande :<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-26 wp-block-paragraph\"><strong>weightlessness2021@gmail.com<\/strong><\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-27 wp-block-paragraph\">Je m\u2019engage \u00e0 traiter votre demande sous&nbsp;<strong>48 heures ouvr\u00e9es<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-28\">6. Modification de la politique<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-29 wp-block-paragraph\">T\u00f4h-T\u00eam Production se r\u00e9serve le droit de modifier cette politique \u00e0 tout moment. Les modifications s\u2019appliquent uniquement aux achats effectu\u00e9s apr\u00e8s leur publication.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-30 wp-block-paragraph\"><em>Derni\u00e8re mise \u00e0 jour : 27\/07\/2026<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color has-large-font-size wp-elements-31\">\ud83c\uddec\ud83c\udde7&nbsp;<strong>Refund Policy \u2013 T\u00f4h-T\u00eam Production<\/strong><\/h3>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-32 wp-block-paragraph\"><strong>Effective Date:<\/strong>&nbsp;July 27, 2026<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-33 wp-block-paragraph\">Thank you for choosing T\u00f4h-T\u00eam Production. We take great care in the quality of our instrumentals and value the trust of the artists we work with.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-34\">1. Products Covered<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-35 wp-block-paragraph\">This policy applies to all digital products sold on&nbsp;<strong><a href=\"https:\/\/toh-temmusic.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">toh-temmusic.com<\/a><\/strong>, including (but not limited to):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-36\">Instrumentals (MP3, WAV, AIFF files, etc.);<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-37\">Usage licenses (Element License, Premium License);<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-38\">Mixing and mastering services (when delivered as a digital file).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-39\">2. Right of Withdrawal and Download<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-40 wp-block-paragraph\">In accordance with the&nbsp;<strong>EU Consumer Rights Directive<\/strong>&nbsp;(and similar regulations protecting digital content merchants), the 14-day right of withdrawal&nbsp;<strong>does not apply<\/strong>&nbsp;to digital products once the download process has begun, provided you have given your explicit consent before the purchase.<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-41 wp-block-paragraph\"><strong>By placing your order and clicking the download link, you expressly agree that:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-42\">The download will start immediately after your purchase;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-43\">You lose your right of withdrawal definitively.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-44 wp-block-paragraph\">\ud83d\udc49&nbsp;<strong>No refunds will be issued once the file has been downloaded<\/strong>, even partially.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-45\">3. Exception: Proven Technical Issues<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-46 wp-block-paragraph\">If the file you downloaded is&nbsp;<strong>corrupt<\/strong>,&nbsp;<strong>unreadable<\/strong>, or does not match the format you ordered (e.g., you received MP3 instead of WAV), please contact me within&nbsp;<strong>7 days<\/strong>&nbsp;of purchase.<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-47 wp-block-paragraph\">In this case, I commit to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-48\">Providing you with a new, corrected download link;<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-49\">Or, if I am unable to do so, issuing a full refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-50\">4. Cases Where a Refund May Be Possible<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-51 wp-block-paragraph\">A partial or full refund may be considered&nbsp;<strong>only<\/strong>&nbsp;in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-52\"><strong>Cancellation before download<\/strong>: If you have not yet clicked the download link, you may request a refund within 24 hours of purchase.<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-53\"><strong>Double payment<\/strong>: In the event of a technical issue causing double charging.<\/li>\n\n\n\n<li class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-54\"><strong>Obvious non-conformity<\/strong>: The delivered product (style, BPM, key) does not match the description at all and has&nbsp;<strong>not<\/strong>&nbsp;been downloaded.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-55\">5. How to Request a Refund<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-56 wp-block-paragraph\">For any refund request, please contact me at the following email address, including your&nbsp;<strong>order number<\/strong>:<\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-57 wp-block-paragraph\">&nbsp;<strong>weightlessness2021@gmail.com<\/strong><\/p>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-58 wp-block-paragraph\">I will process your request within&nbsp;<strong>48 business hours<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading has-theme-palette-3-color has-text-color has-link-color wp-elements-59\">6. Changes to This Policy<\/h4>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-60 wp-block-paragraph\">T\u00f4h-T\u00eam Production reserves the right to update this policy at any time. Changes will apply only to purchases made after the updated version is published.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-theme-palette-12-color has-text-color has-link-color wp-elements-61 wp-block-paragraph\"><em>Last updated: July 27, 2026<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\uddeb\ud83c\uddf7 Politique de remboursement\u2013 T\u00f4h-T\u00eam Production Date d\u2019entr\u00e9e en vigueur :&nbsp;27 juillet 2026 Merci d\u2019avoir choisi T\u00f4h-T\u00eam Production. Nous accordons une grande importance \u00e0 la qualit\u00e9 de nos instrumentales et \u00e0 la satisfaction des artistes avec qui nous collaborons. 1. Produits concern\u00e9s La pr\u00e9sente politique s\u2019applique \u00e0 tous les produits num\u00e9riques vendus sur le site&nbsp;toh-temmusic.com,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","h5ap_radio_sources":[],"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-778","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - T\u00d6h-T\u00eam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toh-temmusic.com\/?page_id=778\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - T\u00d6h-T\u00eam\" \/>\n<meta property=\"og:description\" content=\"\ud83c\uddeb\ud83c\uddf7 Politique de remboursement\u2013 T\u00f4h-T\u00eam Production Date d\u2019entr\u00e9e en vigueur :&nbsp;27 juillet 2026 Merci d\u2019avoir choisi T\u00f4h-T\u00eam Production. Nous accordons une grande importance \u00e0 la qualit\u00e9 de nos instrumentales et \u00e0 la satisfaction des artistes avec qui nous collaborons. 1. 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